FAQ

We are always eager to help. Please read our FAQ, but if you can’t find an answer to your question just get in touch. We’ll respond within 24 hours or less.

What is a Tea Infuser?

A Tea Infuser is a small device in which loose, dried tea leaves are placed for steeping or brewing in a mug or a teapot full of hot water.

Do you ship worldwide?

No. We ship to customers located in the USA only.

What are my payment options?

We accept payments via PayPal, MasterCard, Visa and American Express.

Can I return or exchange an item?

In the case that your Tea Infuser is defective (meaning imperfect or faulty), please contact us within 24 hours of receiving the product. For all other returns, the product must not be opened or altered in any form. To return an unopened, or defective product, please visit our contact page and include your name, email, order number, and a brief explanation.

What should I do if I entered the wrong shipping address?

We are unable to make changes once an order has already been shipped, so please contact us immediately if you entered the wrong shipping details.

Unanswered questions?

Contact us at info@motetea.com